Refund and Cancellation Policy

If the charger does not start

• You get the full amount back, automatically. You do not need to ask.
• This covers a charger that is offline, refuses to start, or never reports a session after you paid. We start the refund within minutes of noticing.
• If you paid and closed the app before it confirmed, we still find the payment and refund it.

Unused prepayment

When you pay for a charge up front, the charge stops on its own at the amount you paid. If it stops earlier — you unplug, or the car is full — the difference is refunded:

• To the same UPI account, card or bank you paid with. We cannot send a refund anywhere else.
• Change under ₹1 stays in your AthenireCharge wallet instead, because a refund that small costs more than it returns. If you paid at the bay without an account, there is no wallet to hold it, so change under ₹1 is not returned.
• You can choose to keep the change in your wallet instead; the receipt asks.

UPI Reserve Pay blocks

Where offered, you can approve a UPI Reserve Pay block instead of paying up front. The money stays in your bank account until a charge uses it:

• After each session we debit only the metered bill — never more than the amount blocked.
• Whatever is not used is released back to your account when the block ends or you revoke it from your UPI app. Nothing is refunded because nothing unused was ever taken.

How long a refund takes

• We start the refund as soon as it is owed. That part is ours, and it does not wait for anybody to ask.
• Getting it back into your account is the banks' part, and it takes up to 7–10 working days, depending on your bank and how you paid. Some arrive sooner; we would rather not promise that they will.
• Pay Later: by the provider's own timeline. Pay Later is offered only where nothing is expected to come back.

The receipt in the app shows where a refund has got to — on its way, returned, or, if your bank could not take it, back in your wallet.

Your wallet

• Money you added to your wallet can be withdrawn at any time, back to the account it came from.
• Reward credit — a referral or welcome bonus, or a goodwill credit from our support team — can be spent on charging but cannot be withdrawn, because it was never paid in.
• If you owe for an earlier charge, that is settled before anything is withdrawn.

Cancelling a charge

• You can stop a charge at any time, from the app or at the charger. You pay for the energy delivered up to then, and any unused prepayment comes back as above.
• The price is the one shown before you started, including any minimum session charge, idle fee after the grace period, or connection fee the operator has set. It does not change mid-charge.
• A reservation deposit, where a station asks for one, is returned as the app describes when you reserve.

Charged twice, or wrongly

A duplicate payment, or a charge for energy you did not receive, is corrected in full. Write to info@athenire.com with the payment reference from your receipt or bank statement, and we will trace it from the charger's meter to the bank and put it right. We reply within 48 hours.

This policy is offered by Athenire Private Limited (CIN U35109TS2026PTC221351), H.No. 18-18-66/7A/5, Haripriya Nagar, Siddipet, Medak – 502103, Telangana. Phone +91 81259 00906.