01
From people who charged there
Only a driver with a completed session at a charger can say whether it worked. It is a record of energy delivered, not a popularity contest.
Reliability, explained
Useful data has to admit uncertainty.
We only score a charger where enough drivers have charged there to say. A public listing we have no sessions at is shown for coverage, and it never inherits a reliability figure it did not earn.
No invented availability
Every price labelled
Refunds without asking
02
Open faults count for more
A driver standing at a charger reporting it broken outweighs a good history, until the fault is resolved.
03
Coverage is not a promise
Public listings help you discover what exists. Price, reservation and live availability appear only when a source publishes them.
What goes into a score
After a completed charge, the driver is asked one thing that matters: did the charger deliver energy? Only drivers with a completed session at that charger can answer, so a station cannot be rated by people who never plugged in, and a one-star review because the toilet was locked does not move it.
Open fault reports — somebody at the charger saying it is broken — pull the score down, and they outweigh a good history until they are resolved.
Only recent evidence counts
The score looks at the last 120 days. A charger repaired months ago should not still carry the reputation of the fault, and one that broke last week should not hide behind a year of working fine.
When a charger has no score
Below three reports we have an anecdote, not a rate, so a charger shows no reliability figure at all. Two drivers having a bad day should not send everyone else past a working charger. Public listings from other networks have no sessions with us, so they show none either.
No score means unknown. It is treated as neutral, not as bad — otherwise a new charger could never earn its first visit.
Nobody can switch it off
The score is shown on the listing, and neither the operator who owns the charger nor we can hide it. A reliability number its subject can edit is marketing.
For the same reason we publish no network-wide uptime percentage yet: we have too few sessions to compute one honestly.
Questions
Can an operator pay for a better reliability score?
No. It comes from drivers who completed a charge there and from open fault reports, and neither the operator nor AthenireCharge can override or hide it.
Why does a charger near me show no score?
Either it is on another network, where we have no sessions, or fewer than three drivers have reported on it in the last 120 days. Both show as no score rather than a guess.
Does a fault lower the score permanently?
No. Once a fault is resolved it stops counting against the charger, and only the last 120 days of reports count at all.